Return and Refund Policy

Return and Refund Policy

Return Period

You have 30 days from the date of receiving your order to request a return.

After this period, no refund or exchange can be issued.

Eligibility Conditions

To be eligible for a return, the item must:

  • Be unused

  • Be in the same condition as when received

  • Be in its original packaging

  • Be accompanied by a receipt or proof of purchase

📌 Note: Please do not send the item directly to the manufacturer.

Non-Returnable Items

The following items cannot be returned:

  • Perishable goods (food, flowers, newspapers, magazines)

  • Intimate or sanitary products

  • Hazardous materials, flammable liquids, or gases

  • Gift cards

  • Downloadable software products

  • Certain health and personal care items

Partial Refunds (if applicable)

Partial refunds may be granted in the following cases:

  • Books showing signs of use

  • Opened CDs, DVDs, video games, or vinyl records

  • Items damaged or missing parts not due to our error

  • Returns made after the 30-day return period

Refunds

Once your returned item has been received and inspected, you will receive a confirmation email.

If approved, your refund will be automatically credited to the original payment method within a reasonable period of time.

Late or Missing Refunds

If you have not yet received your refund:

  1. Check your bank account.

  2. Contact your credit card provider.

  3. Contact your bank.

If you have completed these steps and still have not received your refund, please contact us at: niooramm@gmail.com

Sale Items

Only regular-priced items may be refunded.

Sale or promotional items are not refundable.

Exchanges

Exchanges are only available for defective or damaged items.

To request an exchange:

📧 Contact us at: niooramm@gmail.com

📦 Send the item to:

60, rue François 1er – 75008 Paris, France

Gifts

If the item was marked as a gift and shipped directly to you, you will receive a gift credit by email.

If the item was not marked as a gift, the refund will be issued to the original purchaser.

Returns and Shipping Costs

Return Address:
60, rue François 1er – 75008 Paris, France

Return shipping costs are the responsibility of the customer and are non-refundable.

If a refund is issued, the original shipping costs may be deducted from the refund amount.

For items valued over €75, we recommend using a tracked or insured shipping service.

We cannot guarantee receipt of your return if no tracking service is used.